FREQUENTLY ASKED QUESTIONS

HOW MUCH DOES DELIVERY COST?
When you checkout and fill out your delivery address, our website will automatically calculate your shipping costs based on your region.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are dispatched using J&T from our warehouse in Jakarta. Working days only (Monday to Friday).

If you make your payment before 12PM, your order will be send straightaway on that day. But if you pay after 12PM, we will send your order the next day.

  • Jabodetabek area: 1-3 days depending on your location.
  • Outside Jabodetabek area: 3-5 days depending on your location. 

CAN I TRACK IT?
Once your order has been dispatched, we will send you a confirmation email containing your specific tracking number.
If you do not receive please email customercare@relacestore.com

DO YOU SHIP WORLDWIDE? 
No, we currently only ship in Indonesia.

HOW DO I KNOW WHICH SIZE BEST FITS ME?

You can check out our size guide, or you can chat us personally via our Line account @relace to find your perfect fit !

WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept BCA Bank Transfer, Credit/Debit Cards (Visa, Mastercard)

HOW CAN I CONTACT YOU?
We love talking to our customers!

Please visit our live chat to connect with a member of our support team who will personally assist you with any question or inquiry including exchange and returns.

Alternatively, you can message us via the contact form or you can email us at customercare@relacestore.com